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Secure payment:
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
FAQ & HELP
Frequently asked questions from customers
We respond to the most common queries of our clients.
Buy your tickets securely
With money back guaranteeSee terms and conditions
*We use 3D Secure technology to ensure security throughout the purchase process. In addition, Imagine Punta Cana, based in the USA, manages your payments for greater protection in your transactions.
IMAGINEPUNTACANA® offers flexibility in your reservations:
- Free date changes within the allowed time frames (with a maximum administrative fee of $10.00 per change).
- Refund of tickets within the allowed deadlines (more than 5 days in advance).
Reimbursement according to terms of less than 5 days:
- 2 days before: 90%.
- 24 hours before: 50%
- NO SHOW: No refund.
To request changes or cancellations, contact us by email at info@partyatthecave.com and reservas@partyatthecave.com. Find more details in our terms and conditions.